Technology does not have to be scary! If you use a smart phone then you are already using more technology than sent the first rocket to the moon! We can help you navigate what is the best technology for your business, how to use it and most importantly how to make it work for you.

Building technology is a full-time occupation for millions of people across the globe and they are all making it mean more, work better, easier to access and niched to your specific requirements. Whatever your business needs you can be almost certain that "there is an App for that!"

We have put together a bit of a Tech 101 guide to a bit of jargon. It is not exhaustive by any means but might give a little bit of clarity on what we talk about and some of the words that you will hear thrown around. We will add to it as we get questions on the various areas. If your question isn't answered here drop us a line and ask - We might do a blog on it!

Full Business Management

You can have a bespoke business system that looks after all aspects of your business whatever you do

Accounts & Finance

How can you spend money if you don't know how much you have to spend? Get your head around these cool options

Marketing, Branding & Advertising

Apps and options for all of your marketing needs. 

Staffing & Human Resources

Keeping track of your staff is vital especially when change is happening!


Who are your customers? What did they buy? Where do they live? Will they buy again or recommend you to friends?

 Project Management & Scheduling

What is your sales cycle? Which jobs are not finished yet? Knowing what is going reduces stress and improves service delivery.


As the focus on online grows so too should your web presence. Whether you want a one-page blurb, shop or blog your website is your shop window.

Payment Gateways

How do you pay your suppliers or get paid? Is it easy does it work? What are your options?


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature

Events Management   

Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature


Focus on what the customer would like to know, not what you want to show. Write a small explanation of this great feature

Jargon Buster


An Application, which is usually a piece of software that performs a specific function (e.g. accounting software) If the app connects to the internet, or is run through a web browser, it is sometimes known as a Web App. If your app is made specifically for a mobile phone or tablet it can be known as a mobile app. 


An application that enables access to the internet or world wide web. The most popular browser is Google Chrome at 66%, followed by Microsofts internet explorer at 11% and Mozilla Firefox at 10%.

BYOD (Bring your own device)

A policy where an employee can decide to use their own private technology for business use. Typically a phone or computer, but also can include tablets. It is important to have regular updates applied to BYOD’s as virus and hacking threats are common without updates.

Carrier Services

The term ‘carrier’ is short for ‘wireless carrier’. Other terms used that refer to the same thing include mobile network operator, cellular company, and wireless service provider.

Cloud Ho sting

The ability to store data and applications on virtual servers outside the physical office locations. This is typically done through third-party companies that provide the service.

CMS (Content management system)

Cloud and web-based technologies that makes it easy to store, share and manage digital information within an organization.

CRM (Customer relationship management)

An application that allows businesses to manage business relationships and the data and information associated with them. Used to store customer and prospect contact information, accounts, leads, and sales opportunities in one central location usually in the cloud for immediate accessibility.


A small piece of information you may be asked to accept when connecting to certain servers via a web browser. It is used throughout your session as a means of identifying you. A cookie is specific to and sent only to the server that generated it.

Data Breach

An unfortunate event where a company’s private information (or their customer information) is stolen. Usually done through hacking or phishing scams. Common data breach exposures include personal information, such as credit card numbers, Social Security numbers and healthcare histories, as well as corporate information, such as customer lists, manufacturing processes and software source code.

Domain Name

A domain name is the address where Internet users can access your website e.g A domain name is used for finding and identifying computers on the Internet. Computers use IP addresses, which are a series of number. However, it is difficult for humans to remember strings of numbers. Because of this, domain names were developed and used to identify entities on the Internet rather than using IP addresses. A domain name can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as .com, .net and more. The domain name must be registered before you can use it. Every domain name is unique. No two websites can have the same domain name. Talk to us about registering your domain name and why it is so important.

Domain Name Extension

Domain name extensions are the last part of a domain name. For example, in ‘,’ the domain name extension is .org. You’ll also see domain name extensions referred to as top-level domains (TLDs). These terms can be used interchangeably.

Your domain name and domain name extension gives you a working domain name that your target audience can type into their browsers to access your website.

Here’s a breakdown of the most common domain name extensions available today that you can use for your new website:

.com – This is by far the most popular and commonly used TLD. It was initially created for commercial organizations, but there are no restrictions on who can utilize this extension. 

.net – This extension is shorthand for the word network and was initially created for companies dealing with networking technologies and internet infrastructure. Today there are no restrictions on who can utilize this domain extension and it’s typically the number one choice after .com. 

.org – This extension was first created to be used by nonprofits. However, this is no longer enforced and is a common TLD for education-based websites, schools, and more. 

.co – This is a relatively new extension, but you’ll come across this one a ton in the startup space. It’s become known as the domain name extension that represents a company. or etc. are country-specific extensions and if your website operates in a specific country it is common for commercial enterprise to use these as a standard.

DNS (Domain Name Service)

Domain Name System; a service for accessing a networked computer by name rather than by numerical, (IP) address.


The coding and scrambling of data to prevent it from being viewed by anyone who is not the intended recipient. Any website that has an HTTPS certificate uses encrypted data.

Front End / Back End

The two different ‘sides’ of a website. The front-end is also known as the client-side and is usually considered the web design.or your ‘shop window’ for want of a better phrase. The back-end of the website is also known as the server-side and is generally where you will add content, and deal with the technical and operational side of your website.


A type of software that prevents unauthorized access to or from a particular network. Firewalls can also be implemented in hardware.


Also called a web host, this is a computer accessed by a user working at a remote location. Also refers to a specific computer connected to a TCP/IP network like the Internet.

IP address

IP (Internet Protocol) Address. The unique identifying number for a website, or a specific user. It is an address of your network hardware. It helps in connecting your computer to other devices on your network and all over the world. An IP Address is made up of numbers or characters. An example of an IP address would be 506.457.14.512. All devices that are connected to an internet connection have a unique IP address which means there’s a need for billions of IP addresses.


Local area network; a network that extends over a small area (usually within a square mile or less). Connects a group of computers for the purpose of sharing resources such as programs, documents, or printers. Shared files often are stored on a central file server.

Managed Services

Managed Service Provider; A the business model for providing information-technology services.


Software programs designed to damage or do other unwanted actions on a computer; common examples of malware include viruses, worms, trojan horses, and spyware.


A group of interconnected computers capable of exchanging information. A network can be as few as several personal computers on a LAN or as large as the Internet, a worldwide network of computers.

Network Monitoring

A Monitoring service, can configure and remotely monitor all of your important network systems (e-mail, servers, routers, available disk space, backup applications, critical virus detection, and more)


A unit of transmission in data communications. The TCP/IP protocol breaks large data files into smaller chunks for sending over a network so that less data will have to be re-transmitted if errors occur.


A con that scammers use to electronically collect personal information from unsuspecting users. Phishers send emails that appear to come from legitimate websites such as eBay, PayPal, or other banking institutions asking you to click on a link included in the email and then update or validate your information by entering your username and password and often even more information, such as your full name, address, phone number, social security number, and credit card number.

Remote Backup

A remote, online, or managed backup service is a service that provides users with a system for the backup and storage of computer files. Dataprise remote backup solution incorporates automatic data compression and secure data encryption. This means that your critical system data backup safely and efficiently. For additional peace of mind, our backup service features proprietary dual tapeless backup protection, including fast incremental backup to a secure on-site hard drive and a second backup to our carrier-grade data center. Our remote backup service is completely automated and immensely secure. You’ll never have to think about the safety of your data again.

SaaS (Software As A Service)

Software as a Service; a software delivery model in which software and associated data are centrally hosted on the cloud. SaaS is typically accessed by users using a thin client via a web browser.


A computer that is responsible for responding to requests made by a client program (e.g., a web browser or an e-mail program) or computer. Also referred to as a “file server” .


Transmission Control Protocol/Internet Protocol; an agreed-upon set of rules that tells computers how to exchange information over the Internet. Other Internet protocols like FTP, Gopher, and HTTP sit on top of TCP/IP.


Virtual Private Networking; a means of securely accessing resources on a network by connecting to a remote access server through the Internet or other networks .

Wide Area Network

Wide Area Network; a group of networked computers covering a large geographical area (e.g., the Internet).